TERMS AND CONDITIONS
Privacy Policy
INTRODUCTION
Ward Loves Wine respects their customers privacy in their relationship with their Wine Club Members. The following privacy policy applies to all Ward Loves Wines participants and conforms to internet privacy standards. Any questions about our policy please contact Sue Ward 0429481425.
WINE LOVERS CLUB
When you sign up to be a member of the Wine Lovers Club and receive the newsletter and curated wine pack , this means you agree to a minimum of two deliveries within one year of membership of our Wine Lovers Club.
By signing up with your account application, payment will be collected via the credit card you provide. Payment will be processed and received prior to our sending the wine.
COLLECTION OF INFORMATION
To participate in the Wine Lovers Club we may require information from you to provide you with the best service possible. All information will be collected in regard to your membership including any orders, emails and accounts. This information will be used to assist with offering a high level of customer service.
STORAGE OF COLLECTED INFORMATION
The security of your personal information is important to us. When you enter any sensitive information on our website, this will be encrypted using secure socket layer technology (SSL). We never store complete credit card details. Your credit card details will be passed via Squarespace to Stripe payment system.
We follow generally accepted industry standards so as to protect the personal information submitted to us during transmission from the website .
ACCESS TO COLLECTED INFORMATION
If your personal information changes, or you no longer desire our services, you may correct, update or delete or deactive the information by logging into the Wine Club Member’s Page and Manage Subscription and complete the changes
ORDERING
If you order from us we will need to request detailed information from you. This information will include your name, email and postal or delivery address and your financial information, such as credit card number, expiration date and CCV. We use this information for billing and fulfilling your orders. If we have any difficulties we will use this information to contact you.
COMMUNICATIONS
Ward Loves Wine will use your personal information for essential communications, such as emails. accounts information and service details. We may also use this information for other purposes including promotional emails. If at any time you do not want to receive emails, they can be removed from our mailing list by emailing us at sue@wardloveswine.com.au. We will notify you should it be necessary to give your personal information to a third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
THIRD PARTIES
Ward Loves Wine may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Ward Loves Wine does not share any information with third parties for any unknown or unrelated uses.
LEGAL
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
LINKS
The links on the Ward Loves Wine website to external entitles are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of wardloveswine.com.au.
CHANGES TO OUR PRIVACY POLICY
If we decide to change our privacy policy, we will post those changes to this privacy statement, or other places we deem appropriate so that you are aware of what information we collect, how we use it and under what circumstances, if any, we need to disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.
SECURITY POLICY
Ward Loves Wine uses the Squarespace and Stripe payment systems. Stripe process online credit card transactions for International and Australian merchants. All transaction data is encrypted for storage with Stripe payment system in a bank grade data centre for its online credit card transactions.
Payments are fully automated with an immediate response
Your complete. Credit card number cannot be viewed by Ward Loves Wine or any outside party.
All transactions are performed under 128 Bit SSL Certificate
All transaction data is encrypted for storage with Stripe bank grade data centre, to ensure further protection your credit card data.
Stripe is an authorised third party processor for all the major Australian and International banks.
DELIVERY POLICY
After ordering online you will receive an email confirmation from Ward Loves Wine with your order details. We will endeavour to confirm receipt of your order within 24 hours of order. We will send out all the Wine Lovers Club packages within a week of receiving all the orders – if stock is sold out it may take a little longer but we will notify you. Packs are available for up to and including 45 days from the date of the newsletter. If you have a question about your delivery, please email us at sue@wardloveswines.com.au
REFUND AND RETURNS
If for any reason you are not completely satisfied with your purchase we will give you a 30 day money back guarantee from the time you receive the goods. Please email us at sue@wardloveswine.com.au within that time if you are not satisfied with your purchase so that we can resolve any problems. This refund policy does not apply to goods which have been opened, damaged after delivery or if any attempt has been made to alter the product or they have been dropped or broken. All bottles must be returned in their original conditions. All postage and insurance costs are to be paid by the buyer. We recommend that you return the wines via registered post and that you pay all postage and insurance. You must assume any risk of lost, theft or damaged goods during transit – we advise that you takeout insurance with your carrier. Ward Loves Wine will not be responsible for any damage or loss while in transit if you choose not to insure.